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A CNC router machine cutting intricate patterns into a large sheet of light-colored wood in a woodworking workshop.

Return & Refund Policy

At MGX Machine, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. Please review our return policy below:

Standard Products

  • Eligibility: Standard, non-custom products may be returned within 14 days of delivery.

  • Condition: Items must be unused, in original packaging, and in resalable condition.

  • Refunds: Once we receive and inspect your return, we’ll issue a refund to your original payment method (minus any shipping costs).

Custom & Made-to-Order Products

  • Due to the unique nature of custom cabinetry, CNC-machined parts, and made-to-order items, these purchases are non-refundable and non-returnable.

  • We will work with you during the design and ordering process to ensure accuracy before production begins.

Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

  • We will repair, replace, or refund the item at no additional cost to you.

Return Process

  1. Contact our team at info@mgxmachine.com to request a Return Authorization.

  2. Carefully package your item(s) to prevent damage in transit.

  3. Return shipping information will be included in your Return Authorization.

  4. Refunds are typically processed within 5–10 business days of receiving the return.

Shipping Costs

  • Return shipping costs are the responsibility of the customer, unless the item was damaged, defective, or incorrect.

Questions?

We’re here to help. Please reach out at info@mgxmachine.com if you have any concerns about your order.